Trekell Art | Browse Our Shipping Options and Policies
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Free Shipping On Orders Over $99.99 - 48 Contiguous States Only
Shipping
At Trekell, we strive to get your order out as quickly as we can. Most orders will ship within 24 hours of being placed, excluding weekends and holidays. There are times that brushes or panels need to be made to complete your order, so please allow 2-3 days for the shipment to leave our facility.
DOMESTIC SHIPPING
Free Shipping: Orders $99.99 will ship free within the contiguous United States when qualifying products are purchased. Alaska and Hawaii are excluded.
All US orders can be shipped via USPS or UPS. All shipping prices are determined by the weight of your order. Please add the items to your cart you wish to purchase then calculate the shipping costs.
Here at Trekell we understand packages may not arrive in perfect condition due to possible shipping issues, and sometimes they may not arrive at all. If your package is marked delivered but you do not receive it, or your items arrive damaged, please reach out to customer service within 72 hours of delivery. If you do not reach out within 72 hours, Trekell cannot be held responsible for any lost, stolen, or damaged packages.
If your order is returned to us due to an incorrect address or failed delivery attempts, you will be refunded for the product only. If you received free shipping, we will calculate the shipping cost and deduct from the product refund.
If you request a re-ship due to an incorrect address or failed delivery attempts, you will be charged the shipping amount to send again.
Please be advised, when ordering a panel, we may change the shipping method depending on the size of the box.
For Estimated delivery times for USPS, please visit the USPS site.
All orders shipped via UPS require a physical address. UPS will not deliver to a P.O. Box.
UPS Ground shipping estimated delivery times
INTERNATIONAL SHIPPING
- International orders will ship via USPS Express Mail International or Priority Mail International
- Please be advised if you choose to have your order shipped other than Priority or Express Mail International, Trekell & Co, Inc will not be responsible for lost or damaged packages. First Class Mail International does not offer tracking so we will have no way to locate a lost package.
- If an item arrives damaged, Trekell will only offer a refund. No items will be reshipped.
- Express Mail International orders will arrive in 5 days, Priority Mail International orders will arrive in 5-10 days and First Class Mail orders vary in arrival days and can take up to 25 business days. For all UPS orders, please check the UPS website for shipping times.
- Trekell & Co, Inc is not responsible for any import fees, taxes, or duties.
- All packages will include original invoice with correct pricing. Trekell & Co, Inc will not mark the order as a gift or samples.
Please call or contact us with any shipping questions you may have. Thank you!
Call us at 800-559-6345 or [Contact us here](/content/pages/new1-contact-trekell "Contact Us"/index.html)
International number: 760-947-1295
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